Introduction

These Terms and Conditions (the “Terms”) govern your access to and use of the Winum online casino platform (“Winum”, “we”, “us”, or “our”), including the website, mobile site, applications, games, and all related services made available under the Winum brand. By opening an account, visiting the site, or participating in any game or promotion, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. These Terms constitute a binding agreement between you and the operator of Winum, Galaxy Byte Lab SRL, licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros under license number ALSI-202508040-FI2. In case of discrepancy between any translated version of these Terms and the English version, the English version shall prevail.

Winum operates as an online casino offering a range of games of chance and skill-based games, including but not limited to slots, crash games, live casino games, and other interactive gambling content. Participation in real-money gambling at Winum is strictly limited to persons who are 18 years of age or older and who meet all legal requirements in their jurisdiction. You are fully responsible for ensuring that online gambling is legal in your place of residence before using our services, and for complying with all applicable laws, including those in India where relevant. Winum places a strong emphasis on responsible gaming, player protection, and anti-money laundering controls, and these principles are embedded throughout these Terms.

In addition to these Terms, other documents such as our Privacy Policy, KYC Policy, Anti-Money Laundering Policy, Bonus Rules, and any game-specific rules form an integral part of your agreement with Winum. You are advised to familiarise yourself with all such policies before engaging in play. We may provide supplementary rules or conditions for particular campaigns, bonuses, or new features, which will be displayed on the site; in the event of any conflict, those specific rules will apply to that campaign in addition to these Terms. You agree that your use of the Winum services after any update to these Terms constitutes your acceptance of the updated Terms.

For convenience, you may access the main page of Winum at Winum. You may also find further information about games, promotions, and responsible gaming tools across the platform, but in all cases these Terms remain the primary legal document governing your relationship with Winum.

Acceptance of Terms

By registering an account with Winum, making a deposit, placing a wager, or otherwise interacting with the site, you explicitly acknowledge that you have carefully read and accepted these Terms in full. If you do not agree with any provision of these Terms, you must not register, deposit, or continue to use our services, and you should immediately cease accessing the Winum website. You understand and accept that your agreement with us is formed electronically and does not require any physical signature, and that electronic records and logs maintained by Winum will be considered conclusive evidence of your activities. You further agree that any use of our services from your account will be considered your own use, and that you will be fully responsible for all actions taken through your account.

We reserve the right to amend, modify, or update these Terms at any time, subject to applicable law and licensing conditions. Wherever reasonable, material changes will be communicated to you through the website, email, or account notifications, but it remains your responsibility to review the Terms periodically. Continued use of the services after changes become effective will be deemed to constitute your acceptance of the revised Terms. If you do not wish to accept any update, your sole remedy is to stop using the services and request closure of your account.

You acknowledge that some jurisdictions, including certain Indian states and union territories, may have specific regulations or prohibitions on online gambling. By accepting these Terms, you declare that you are solely responsible for determining whether your use of Winum is lawful in your place of residence and for complying with all local requirements. Winum accepts no liability if your use of the services violates any local, state, or national law, and we reserve the right to restrict access from specific jurisdictions as detailed in the Restricted Countries section of these Terms.

Eligibility & Age Restriction (18+ only)

Access to and use of Winum is strictly limited to persons who are at least 18 years of age, or the higher legal age of majority and gambling eligibility in their jurisdiction, whichever is greater. By creating an account, you confirm that you meet this minimum age requirement and that you are legally permitted to participate in online gambling activities. Providing false information about your age, identity, or jurisdiction of residence is a serious breach of these Terms and may result in immediate account closure, notification to relevant authorities, and forfeiture of funds, subject to applicable law. We take underage gambling extremely seriously, and we employ a combination of technological tools and verification procedures to detect and prevent access by minors.

If we have any reason to suspect that you are under 18 or otherwise not legally allowed to gamble, we may suspend or restrict your account while we conduct investigations. In such cases, we may request age verification documents and additional information, and failure to provide satisfactory evidence within the specified timeframe may result in account closure. You agree to cooperate fully with any age verification requests, which may include documentation such as a passport, national identity card, or driving licence. We also advise adult users to take reasonable steps to prevent underage access, for example by using secure passwords, logging out after each session, and employing parental control software where minors may have access to devices.

Winum recognises that young persons may be particularly vulnerable to harm from gambling and related activities. Underage gambling can adversely affect mental health, academic performance, relationships, and financial well-being, and can increase the risk of developing problem gambling in adulthood. For this reason, we strictly prohibit any form of gambling by persons under 18 and cooperate with regulators, payment providers, and support organisations to enforce this policy. Any winnings accrued by an underage player will be void, and any deposits may be returned subject to verification and applicable law. If you are aware of any minor who has used or is attempting to use Winum, you must immediately contact our support team at [email protected] so that we can take appropriate action.

Account Registration

To participate in real-money gambling at Winum, you must first complete the account registration process as required on the website. Registration is mandatory, and anonymous or guest play for real money is not permitted. During registration, you will be required to provide accurate and complete information, including but not limited to your full name, date of birth, country of residence, email address, and, where required, your mobile number and physical address. You agree to provide truthful, current, and complete information at all times and to promptly update your details if they change. Providing false, misleading, or incomplete information is a breach of these Terms and may lead to suspension or closure of your account.

Each individual is permitted to hold only one Winum account. The creation or use of multiple accounts by the same person, including accounts registered under different names, email addresses, or identification documents, is strictly prohibited and may be treated as fraud or bonus abuse. If we detect duplicate accounts, we may close or merge such accounts, cancel bonuses and winnings, and, where appropriate, retain funds as part of an investigation into fraudulent or abusive activity, subject to applicable law. You also agree that your Winum account is for personal, non-commercial use only and must not be used on behalf of or for the benefit of any third party.

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password, and for all activities carried out through your account. You agree not to share your login details with any other person, and not to permit any third party to access or use your account. If you suspect that your credentials have been compromised or that your account has been accessed without your authorisation, you must immediately change your password and contact us without delay. Winum will not be liable for any loss arising from unauthorised use of your credentials where you have failed to take reasonable security measures or inform us in a timely manner.

Winum reserves the right to refuse account registration or to close an existing account at its sole discretion, subject to applicable law and regulatory requirements. Reasons for refusal or closure may include, but are not limited to, failure to pass KYC checks, suspicion of fraud, money laundering or other prohibited activities, or residency in a restricted jurisdiction. In such cases, we may return any remaining balance to you, except where funds are subject to lawful withholding, chargeback claims, or regulatory requests. By registering with Winum, you confirm that you have read our Privacy Policy and consent to the use of your data as described therein.

Deposits & Withdrawals

To participate in real-money games at Winum, you must deposit funds into your player account using one of the deposit methods made available on the site. You acknowledge that all deposits must come from payment instruments or wallets held in your own name, and that third-party payments are strictly prohibited. We reserve the right to request proof of ownership of any payment method used and to refuse or reverse transactions that appear to originate from third parties or that raise concerns under our Anti-Money Laundering (AML) procedures. Deposits are generally credited to your account balance once the payment provider confirms the transaction; however, delays may occur due to external processing or verification.

Withdrawals may be requested at any time, subject to these Terms, KYC requirements, bonus wagering conditions, and any applicable limits. We may require you to verify your identity and payment details prior to processing your first withdrawal or at any later stage where deemed necessary for security or regulatory compliance. As far as possible and where feasible, withdrawals will be processed via the same method used for deposits; where this is not possible, we may offer alternative methods subject to our internal controls. Winum does not provide advance credit, interest on balances, or overdraft facilities, and your account should not be used as a bank account or wallet for storing non-gambling funds.

You acknowledge that currency exchange and transaction fees may be applied by payment providers, banks, or blockchain networks outside of Winum’s control. Where currency conversion is required, it will typically be calculated at the prevailing rate used by the relevant payment provider or financial institution. Winum is not responsible for any exchange rate losses, bank charges, network fees, or other costs arising from deposits, withdrawals, or currency fluctuations. In case of suspected fraud, chargebacks, or other irregularities, we may freeze your account, reverse winnings, and cooperate with payment providers and relevant authorities.

We may, at our discretion, set minimum and maximum limits for deposits and withdrawals, and may adjust these limits over time. Large transactions or cumulative deposits and withdrawals over specified thresholds may trigger additional due diligence checks, including requests for documentation relating to source of funds or source of wealth. Failure to satisfactorily respond to such requests within the required timeframe may result in delay, cancellation, or freezing of withdrawals, or suspension of your account, subject to applicable law. You agree that all deposit and withdrawal transactions are subject to AML monitoring and can be reported to competent authorities where suspicious activity is detected.

Payment Methods Table

The following table provides an indicative overview of the payment methods supported by Winum. Availability may vary by country, currency, and regulatory requirements, and Winum may add or remove methods at its discretion.

The table is for general guidance and does not constitute an exhaustive or binding list of methods or timelines. Actual options presented in your account cashier will depend on your location, verification status, and applicable regulations. Winum does not guarantee the availability of any specific method at any given time and may apply additional conditions for certain payment options.

Bonuses & Promotions

Winum may, from time to time, offer bonuses, free spins, cashback, tournaments, lucky wheel features, and other promotional incentives to eligible players. These offers are governed not only by these Terms but also by specific bonus terms displayed on the promotion pages, in the cashier, or in your account under the “Bonuses” section. By accepting any bonus or promotional offer, you confirm that you have read and agreed to all applicable conditions, including wagering requirements, maximum bet limits while wagering, game restrictions, expiry periods, and any country or currency limitations. Bonuses are intended for recreational play only and may not be abused, exploited, or used in conjunction with prohibited strategies.

Typical welcome bonus structures at Winum include, for example, a 100% deposit match plus free spins on your first deposit, followed by additional match bonuses and free spins on subsequent deposits, each with a minimum qualifying deposit such as €10 or currency equivalent. Each bonus will specify the required wagering multiplier (for example, between 30x and 40x) and the timeframe for completion (for example, 7–14 days for standard bonuses, with some free spins winnings needing to be used or wagered within 24 hours). You acknowledge that failing to complete wagering within the indicated period may result in the expiration of the bonus and any associated bonus winnings. Additionally, certain games may contribute differently to wagering, and some may be excluded entirely; such game contribution rules will be specified in the bonus conditions.

Winum provides a dedicated interface to track your active bonuses, including remaining wagering, expiry countdown, and eligible games. Typically, this information can be found under My Account → Bonuses, where you can view bonus status such as active, pending, completed, or expired. You agree that it is your responsibility to monitor bonus progress and deadlines, and that Winum is not obligated to send reminders or notices before a bonus expires. Any attempt to manipulate bonus mechanics, including collusion, placing offsetting bets, using automated tools or scripts, or creating multiple accounts to claim the same offer, will be treated as bonus abuse and may lead to cancellation of bonuses, confiscation of associated winnings, and account closure.

Bonuses may be restricted based on your country of residence, payment method used for deposit, or your personal risk profile and play history. Winum reserves the right to offer customised or targeted promotions to selected players or to limit certain bonuses for particular jurisdictions, in accordance with internal risk and compliance procedures. You acknowledge that promotional communications or banners may not list all restrictions and that you must always review the full terms of each offer. Where there is a conflict between promotional materials and the detailed bonus terms, the detailed terms shall prevail to the extent permitted by law.

If you do not wish to receive bonuses, you may be able to opt out via your account settings or by contacting customer support. Some bonuses may require explicit opt-in, while others may be credited automatically; in either case, you are responsible for deciding whether to accept or decline a bonus. If you begin wagering with funds that are part of an active bonus, you will be deemed to have accepted the associated terms. Winum encourages players to carefully review all bonus rules and to avoid playing with bonus funds if they prefer to gamble with only real-money balances.

Game Rules

Each game available at Winum, including but not limited to Aviator, crash games, slots such as Wolf Gold, Sugar Rush 1000, Mummy’s Jewels, Plinko 2, and live casino titles, is governed by its own specific rules and paytables. By participating in any game, you confirm that you understand and accept the applicable rules and mechanics, which are normally accessible through the game interface or information icon. It is your responsibility to familiarise yourself with game rules, bet limits, payout structures, special features, and any applicable jackpot terms before placing wagers. Where local game rules differ from general descriptions on third-party websites, the rules presented within the Winum game client shall prevail.

Bets placed and accepted by the server cannot generally be cancelled or modified after they have been confirmed. You acknowledge that, once a bet has been placed, the outcome is determined by the game’s random number generator (RNG) or live dealer processes, and that you cannot influence or reverse this outcome. In case of interrupted games due to technical issues (for example, connection loss, server errors, power cuts), the rules specified for each game regarding disconnections will apply. Typically, completed bets will stand and be settled according to the final result recorded on our servers, while incomplete or unresolved rounds may be cancelled or resumed depending on the game provider’s specifications.

Winum may set minimum and maximum bet limits for games or categories of games, which can vary depending on your currency, game provider, and your personal account status. Attempts to circumvent bet limits, such as placing multiple simultaneous bets in ways contrary to the intended game mechanics, may be treated as prohibited behaviour. You also agree not to use any external systems, betting progressions, or game strategies that exploit obvious errors, loopholes, or game malfunctions. If we reasonably determine that you have benefited from a technical fault, glitch, or game configuration error, we may void affected bets and winnings, correct account balances, and take further action as appropriate.

Some games may include jackpot features, side bets, or other special components that are governed by extra rules and conditions. Such features may be provided and managed by third-party software suppliers, and Winum may act only as an intermediary for displaying the games and crediting outcomes. In case of any discrepancy between the results displayed on your screen and the results recorded on Winum’s server or the provider’s servers, the latter shall be considered final and binding, subject to audit. Any complaints regarding game results must be submitted within the time limits set out in the Complaints & Dispute Resolution section, and you agree to provide all relevant screenshots, transaction IDs, and details to assist the investigation.

Fair Play & RNG

Winum is committed to ensuring that all electronic and virtual games operate fairly and that outcomes are random within the designed parameters. The randomness of game outcomes is provided through certified Random Number Generators (RNGs) supplied by reputable game developers and subject to testing by independent auditors wherever required by our licensing authority. You acknowledge that the apparent patterns or sequences in game results do not imply predictability or bias, and that each spin, round, or card deal is statistically independent of previous outcomes, subject to the rules of the particular game. No method, system, or device can reliably influence or predict RNG-based outcomes on Winum.

We strictly prohibit any attempt to manipulate game outcomes, exploit bugs, or use software tools to gain unfair advantage. This includes but is not limited to bots, scripts, auto-clickers, artificial intelligence agents, or any other non-human or semi-automated means of playing. If Winum detects or reasonably suspects the use of such tools, we may nullify affected bets, cancel associated winnings, suspend or close the account, and report the matter to relevant authorities. You accept that our decision based on server logs, game histories, and technical analysis will be considered final unless overruled by a competent regulatory body or court.

Live casino games at Winum are operated by third-party providers using real dealers and physical equipment such as cards and roulette wheels. These games are generally streamed in real time, and outcomes are determined by physical processes rather than RNGs, although RNGs may be used for some hybrid or game show-style products. In all such cases, you agree that the recorded result on the provider’s system, as relayed to Winum’s servers, is the final outcome. Any apparent visual or streaming artefacts that differ from the recorded result do not alter the official settlement.

We may engage independent testing laboratories or certification bodies to perform audits of game RTP (Return to Player) percentages, RNG integrity, and general fairness. Aggregate RTP values for specific games or categories may be published on the site or within the game client; however, these figures represent long-term theoretical values and do not guarantee any particular results for individual gaming sessions. Short-term variance may result in higher or lower returns than the published RTP, and you accept this inherent volatility as part of gambling.

If you believe that a game did not operate fairly or that an outcome was incorrect, you must immediately stop playing that game and contact support with details of the incident. We will investigate the matter in cooperation with the relevant game provider and, where necessary, our licensing authority. If an error or malfunction is confirmed, we will follow the applicable rules of the provider and license conditions, which may include voiding affected rounds, rolling back balances, or re-crediting stakes, as the case may be. You agree that any compensation will be limited to the amount of the disputed bets or balance adjustment, and that you will not claim any additional damages.

Responsible Gambling

Winum is strongly committed to promoting responsible gambling and providing a safe and controlled environment for adult entertainment. We recognise that, while most players treat gambling as a recreational activity, a minority may experience loss of control or develop gambling-related problems. Our responsible gaming framework is designed to help you manage your play, protect vulnerable individuals, and reduce the risk of harm through a combination of tools, information, monitoring, and support. By using Winum, you acknowledge the inherent risk of financial loss in gambling and agree to play responsibly, using only funds that you can afford to lose.

We encourage you to view gambling at Winum as a form of paid entertainment rather than a means of making income or recovering debts. You should never chase losses, gamble with money needed for essential expenses (such as rent, education, or healthcare), or borrow funds for gambling purposes. We advise you to regularly review your account history, set personal limits, and take breaks from play to maintain balance and control. If you feel that gambling is no longer fun or that it is affecting your work, studies, family life, finances, or mental health, you should immediately consider using our responsible gaming tools or seek professional assistance.

Our responsible gaming tools include deposit limits, wager limits, loss limits, session duration limits, reality checks (session reminders), cooling-off periods, and self-exclusion options. These tools are designed to be flexible and user-controlled, so that you can set limits that match your personal circumstances and risk appetite. Where technically available in your jurisdiction, you can configure many of these limits via your account settings; in other cases, you may request activation or modification by contacting support. Once a limit or self-exclusion is in place, Winum will apply it strictly and will not override or shorten it upon your request, although you may be able to increase the level of protection or extend a restriction.

We also monitor gameplay patterns and account activity to identify signs of potential problem gambling, such as frequent deposits, extensive play time, or sudden changes in betting behaviour. Where our systems or staff detect concerning patterns, we may contact you to discuss your gambling, provide information on responsible play, or suggest tools such as limits or self-exclusion. In serious cases, we may apply mandatory restrictions or close the account to safeguard you, even if you have not requested such action. While we make reasonable efforts to detect and respond to signs of harm, we cannot guarantee that all cases will be identified, and our responsible gaming tools are not a substitute for your own self-control and decisions.

Above all, Winum strictly prohibits underage gambling and actively supports efforts to keep minors away from gambling sites. We encourage parents and guardians to use content filters and parental control software on devices used by children, and to store passwords and payment details securely. If you share a device with minors, you should always log out of your Winum account after each session and avoid saving login credentials in browsers. If you suspect that a minor has used your account or has created an account with false data, you must inform us immediately.

Tools & Features (table)

The table below summarises key responsible gaming tools and features offered by Winum, subject to technical availability and jurisdictional requirements.

Support Resources

If you believe your gambling is becoming problematic or you are worried about someone close to you, we strongly encourage you to seek assistance from independent support organisations. While specific service availability in India may vary, international organisations such as “GamCare”, “Gambling Therapy”, and “Gamblers Anonymous” provide information, online resources, and counselling options for people affected by gambling. You can typically access these organisations through their official websites, helplines, or online chat services. Local mental health professionals, counsellors, and financial advisors may also provide valuable guidance.

Winum’s customer support team is available to discuss responsible gaming tools and assist you with setting limits, activating self-exclusion, or explaining your options. Our staff are trained to handle such requests sensitively and confidentially, and may provide you with information on additional avenues of support. However, please note that our team cannot provide clinical counselling, financial advice, or legal guidance, and professional help should be sought where necessary. If you indicate that you are experiencing serious harm or gambling addiction, we may apply additional protective measures to your account, including closure or mandatory exclusion, to help safeguard your well-being.

We also encourage you to perform regular self-assessment of your gambling behaviour by asking questions such as: Do you gamble more than you can afford to lose? Do you find it difficult to stop gambling? Are you using gambling as an escape from personal difficulties? Are you hiding your gambling from others? If you answer “yes” to several such questions, you may be at risk and should consider using our tools or reaching out to support services. By combining self-awareness, responsible gaming tools, and external assistance where needed, you can reduce the risk of harm and maintain gambling as a safe and enjoyable activity.

Prohibited Activities

You agree that you will not engage in any form of prohibited or unlawful activity in connection with your use of Winum. Prohibited activities include, but are not limited to, fraud, money laundering, financing of terrorism, identity theft, the use of false or forged documents, chargebacks or payment disputes raised in bad faith, collusion with other players, and use of bots, scripts, or other automated tools. It is also strictly forbidden to create more than one account, share your account with others, act as an agent or intermediary for third parties, or use VPNs, proxy servers, or other means of masking or falsifying your location. Attempting to exploit software bugs, system vulnerabilities, bonus campaigns, or game rules to gain unfair advantage is likewise prohibited.

Winum prohibits harassment, abusive behaviour, or offensive language towards staff or other players, including via chat functions in live games or support channels. You must not upload, post, or transmit any content that is defamatory, obscene, threatening, discriminatory, or otherwise in violation of any law. You may not interfere with the normal functioning of the website or services, attempt to hack or penetrate our systems, or engage in any form of denial-of-service attack. Any attempt to access or modify source code, reverse engineer software, or access data not intended for you will be treated as a serious offence.

You agree not to use your Winum account for purposes unrelated to gambling, such as storing or transferring funds for third parties, conducting foreign exchange operations, or executing any form of commercial transaction not approved by Winum. You may not use stolen credit cards, unauthorised payment instruments, or accounts held in the name of another person. You must not use Winum in any manner that could damage our reputation, license status, or relationships with providers and regulators. If we reasonably suspect that you have engaged in prohibited behaviour, we may suspend your account, withhold funds, and investigate the matter thoroughly.

During any investigation of suspected prohibited activities, you agree to cooperate fully with Winum and provide all requested information and documentation. We may share relevant information with payment providers, law enforcement agencies, regulatory bodies, and other online gambling operators where legally permitted, in order to prevent fraud and money laundering. If prohibited conduct is confirmed, Winum may close your account, confiscate funds related to such conduct, cancel bonuses and winnings, and take any further measures permitted under applicable law. Our determination regarding breach of this section will be based on available evidence and may be final, subject to any applicable appeal or regulatory oversight.

Restricted Countries (table)

Winum does not offer services to players located in certain jurisdictions, whether due to local laws, licensing restrictions, or our internal risk policies. You are responsible for ensuring that you do not access or use Winum from any country where online gambling is prohibited or where we have chosen not to operate. Use of VPNs, proxies, or similar technologies to circumvent geographic restrictions is strictly forbidden and may result in account closure and confiscation of funds, subject to applicable law. The list below is provided for guidance and may not be exhaustive; Winum reserves the right to update it at any time.

If you are unsure whether your jurisdiction is restricted, you should consult local legal advice and refrain from registering or playing until you are certain. Winum may verify your location through IP address, device settings, payment information, and document checks. If we later discover that you are or were playing from a restricted jurisdiction, we may void bets, cancel winnings, and close your account, subject to applicable law and any regulatory directions.

Privacy & Data Protection

Winum is committed to protecting your personal data and handling it in accordance with applicable data protection laws and our Privacy Policy. By using the services, you acknowledge that we will process your personal information as a data controller for purposes such as account administration, provision of gambling services, verification of identity and age, payment processing, customer support, responsible gambling measures, and compliance with legal obligations including AML and sanctions screening. We collect and process only the data necessary for these purposes, which may include identity details, contact information, transactional data, technical and device information, and records of your interactions with us.

Your personal data may be shared with selected third parties where necessary for the performance of our contract with you or for compliance with legal obligations. These may include payment providers, KYC and AML service providers, game providers, analytics services, IT infrastructure partners, and regulatory or law enforcement authorities. Where we transfer data internationally, including outside your country of residence, we do so in line with applicable legal safeguards and contractual protections. We retain your data for as long as necessary for the purposes for which it was collected and for additional retention periods required by law, typically not less than five years for transactional and AML-related records.

You have various rights in relation to your personal data, subject to legal and regulatory limitations. These may include the right to access your data, request correction of inaccuracies, request deletion in certain circumstances, restrict processing, object to processing, request data portability, withdraw consent where processing is based on consent, and lodge a complaint with a competent data protection authority. To exercise these rights, you may contact us via the channels provided in our Privacy Policy or through [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.

Winum uses cookies and similar technologies to enhance your experience, analyse site usage, and support security and marketing functions. By using the site, you consent to the placement of cookies on your device as described in our cookie notices. You may manage cookie preferences through your browser settings or via tools provided on the site; however, disabling certain cookies may affect the functionality of the platform. We also implement industry-standard security measures, including encryption and access controls, to protect your data from unauthorised access or disclosure.

We may use your contact details to send you marketing communications about Winum products and promotions where allowed by law and where you have not opted out. You can withdraw from marketing communications at any time through your account settings or by following the unsubscribe link in our emails. Even if you opt out of marketing, we may still send you certain service messages, such as notifications about changes to the Terms, security alerts, or information about your account. Further details on our data processing practices can be found in the Privacy Policy section of Winum.

Account Suspension & Termination

Winum may suspend, restrict, or terminate your account in various circumstances, including but not limited to suspected breach of these Terms, failure of KYC or AML checks, attempted fraud or collusion, use of multiple accounts, prohibited jurisdiction access, or evidence of problem gambling requiring protective intervention. Suspension may be temporary, pending investigation or additional verification, while termination refers to full closure of the account. During suspension, you may be prevented from depositing, withdrawing, or playing, and we may withhold funds until the investigation is concluded. We will generally inform you of the reason for suspension or termination where allowed by law and provided it does not compromise our security measures or ongoing investigations.

If your account is closed by Winum for reasons unrelated to fraud, AML, or serious breach, any remaining real-money balance may typically be paid out to you, subject to verification and your cooperation in completing required procedures. Outstanding bonuses, free spins, or promotional rewards may be cancelled upon closure, and any bonus-related winnings not yet converted to real money may be forfeited. In cases involving suspected or confirmed prohibited activities, we may retain some or all funds to offset losses, chargebacks, or damage, or as required by law enforcement or regulatory authorities. You acknowledge that in some jurisdictions, AML regulations may require us to freeze or confiscate funds if they are linked to unlawful activity.

You have the right to request closure of your account at any time, whether for personal reasons or in connection with responsible gambling. Such requests can be made via customer support and, where available, through account settings. On receiving your request, we will process closure as soon as practicable, after settling any outstanding bets and subject to KYC and withdrawal procedures. If you close your account, you may request that we delete certain personal data, but we may need to retain key records for mandatory retention periods in line with legal requirements.

Accounts that remain inactive for an extended period (for example, 12 consecutive months with no logins) may be considered dormant. For dormant accounts, we may attempt to contact you using your registered email address to inform you of the status and any applicable fees or consequences. Subject to local regulations, we may charge a reasonable monthly administrative fee against any remaining balance in a dormant account, provided that such fees do not cause a negative balance. After a long period of inactivity and unsuccessful attempts to reach you, we may close the account and handle any residual funds in accordance with applicable laws, which may include transferring funds to relevant authorities or treating them as unclaimed balances.

Limitation of Liability

You acknowledge that your use of the Winum services is at your own risk and that the platform is provided on an “as is” and “as available” basis, subject to statutory warranties that cannot be excluded under applicable law. While Winum takes reasonable steps to provide a secure, reliable, and enjoyable experience, we do not warrant that the services will be uninterrupted, error-free, or immune from technical issues, outages, or delays. We do not guarantee the continuous availability of particular games, payment methods, or features, and we may suspend or withdraw any part of the service at our discretion for maintenance, security, or regulatory reasons. To the maximum extent permitted by law, Winum excludes all implied warranties or conditions relating to merchantability, fitness for a particular purpose, or non-infringement.

Winum’s liability for any claim arising out of or in connection with your use of the services shall be limited to the lesser of (a) the amount of your net losses on the platform during the 30 days preceding the incident giving rise to the claim, and (b) an amount determined by applicable law that cannot be excluded or limited. In particular, we will not be liable for any indirect, consequential, special, or punitive damages, including loss of profits, loss of opportunity, data loss, or reputational harm, even if we have been advised of the possibility of such damages. We are also not responsible for the acts or omissions of third-party service providers, such as internet service providers, payment institutions, or software suppliers, though we will take reasonable steps to address issues that come to our attention.

You agree that minor discrepancies in account information, displayed odds, or game outcomes due to connectivity, cache, or display errors will not entitle you to any compensation beyond correction of the relevant balance in accordance with our records. If a bet is accepted or a game outcome is displayed at clearly incorrect parameters due to human or technical error (for example, obvious pricing or payout errors), Winum reserves the right to void such bets and adjust the account balance to the correct amount. You further understand that gambling inherently involves the risk of monetary loss, and that such losses do not create any claim against Winum beyond the terms expressly set out in this document.

Nothing in these Terms shall exclude or limit Winum’s liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law. Some jurisdictions do not allow certain exclusions or limitations of liability, so some of the above limitations may not apply to you. In such cases, the exclusions and limitations shall apply to the fullest extent permitted by law. Your statutory rights, if any, remain unaffected.

Complaints & Dispute Resolution

Winum aims to provide a high-quality service and to address any concerns you may have in a fair and timely manner. If you have a complaint about our services, transactions, games, or any aspect of your experience, you should first contact our customer support team via email at [email protected] or through live chat where available. When submitting a complaint, please provide clear and detailed information, including your account ID, relevant dates and times, game names, transaction IDs, screenshots, and a description of the issue. This will help us investigate efficiently and provide you with a substantiated response.

We will acknowledge receipt of your complaint within a reasonable time, typically within one business day, and aim to provide a substantive response within 30 days, depending on the complexity of the matter. Where necessary, we may request additional information or documentation from you to complete the investigation. For game-related complaints, including disputed outcomes or malfunction claims, you should raise the issue as soon as possible and no later than the time limits indicated on the site (for example, within 14 days of the incident). For account-related issues such as KYC or payment disputes, you are encouraged to contact us within 30 days of becoming aware of the issue.

If, after following our internal complaints procedure, you are not satisfied with the resolution, you may have the option to escalate the matter to an independent dispute resolution body or the relevant licensing authority, in accordance with the rules of the jurisdiction governing our licence. Details of any such escalation channels may be provided in our responses or on the website, subject to availability. You agree that Winum’s internal records, including game logs, transaction histories, and communication records, shall constitute strong evidence in the event of any dispute, unless you can demonstrate a clear error or inconsistency.

You may not file multiple or duplicate complaints regarding the same issue via different channels in an attempt to influence the outcome. You also agree not to initiate chargebacks or payment disputes without first attempting to resolve the issue through our support process; doing so may be treated as a breach of these Terms and may lead to account suspension. Nothing in this section prevents you from using any legal remedies available under applicable law, but you agree to attempt amicable resolution in good faith before initiating formal proceedings.

Governing Law

These Terms and your relationship with Winum shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation of Galaxy Byte Lab SRL, without prejudice to any mandatory consumer protection rules that may apply in your country of residence. Any dispute, controversy, or claim arising out of or in connection with these Terms, your use of the services, or any transaction between you and Winum shall be subject to the exclusive or non-exclusive jurisdiction of the courts of that jurisdiction, as permitted by applicable law and licensing conditions. You acknowledge that by accepting these Terms, you submit to the jurisdiction of such courts for the resolution of disputes.

Nothing in this Governing Law section shall prevent Winum from bringing proceedings in any other court of competent jurisdiction where necessary to protect our rights, pursue debts, or respond to regulatory or legal requests. Likewise, mandatory provisions of local law in your jurisdiction of residence, particularly in relation to consumer contracts, data protection, or gambling regulations, may apply where they cannot be lawfully excluded. In case of inconsistency between any such mandatory rules and these Terms, the mandatory rules shall prevail to the extent of the inconsistency, and the remaining provisions of these Terms shall remain in full force and effect.

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to render it valid and enforceable, or, if such modification is not possible, deleted. The remaining provisions shall continue in full force and effect. No failure or delay by Winum in exercising any right, power, or remedy under these Terms shall operate as a waiver of that or any other right, nor shall any single or partial exercise preclude further exercise of the same or another right.

Final Provisions

These Terms and Conditions, together with any documents expressly referred to herein (including, without limitation, the Privacy Policy, KYC Policy, AML Policy, Bonus Rules, and game-specific rules), constitute the entire agreement between you and Winum regarding your use of the services and supersede any prior agreements, understandings, or arrangements, whether written or oral. You confirm that you have not relied on any representation, promise, or statement not expressly set out in these Terms, other than those required by law. If we provide translations of these Terms or other policies, such translations are for convenience only, and the English version shall prevail in case of any conflict, unless otherwise mandated by local law.

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms to any third party. Winum may assign or transfer its rights and obligations under these Terms, in whole or in part, to any affiliated entity or successor, provided that such assignment does not materially reduce the level of protection afforded to you under the existing Terms. Subject to this, these Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

Winum reserves the right to modify, suspend, or terminate any aspect of the services, including specific games, payment methods, or promotional offers, at any time, subject to applicable law and regulatory requirements. In cases of significant change that materially affects your rights, we will use reasonable efforts to notify you in advance via the website or other appropriate channels. Your continued use of the services after such changes come into effect will be deemed acceptance of the modified services and Terms. If you do not agree with any change, your sole remedy is to stop using the services and request closure of your account.

Headings in these Terms are for convenience only and shall not affect the interpretation of any provision. References to “including” or similar expressions shall mean “including without limitation”, unless otherwise specified. If you have any questions regarding these Terms, you should contact our customer support team before registering or continuing to play. By proceeding to use Winum, you acknowledge that you have read, understood, and accepted these Terms and agree to comply with them at all times.